Currently, when a delivery goes wrong, the customer complains about the online shop. That’s obviously bad for the online shop. That’s where parcelLab comes into play. We monitor all deliveries issued by the online shop and automagically identify any problems and delays of the delivery. If something goes wrong, shops automatically can reach out with personal notifications via Email, SMS, WhatsApp to inform, apologise and make the customer happy again. Even before he knows something went wrong.